Project Description

Forest Lawn Mortuary implemented an automated new system to integrate the back office functions of the mortuary’s five regional offices. This new system integrated the following back office functional tasks:

• Cashiering
• Records
• Deeds
• Credit
• Claims
• Contract processing
• Account Receivable and Accounts Payable
• Collections
• Property management and property reservations

The system was a client-server application developed in PowerBuilder™, with a SQL Server database.

IDA’s Role: To provide expertise in re-engineering the mortuary's business processes.

IDA's Business Analyst reviewed the manual procedures in place for each of the functional areas, then developed a strategy for redesigning those processes to meet the mortuary’s business needs using the new system.

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