| San Diego Police Department | |
Project DescriptionThe San Diego Police Department (SDPD) implemented a system called Criminal Records Management System (CRMS) to “significantly improve the [department’s] crime and arrest processing…” CRMS captures key reports as they are generated in the field and immediately routes them for approval and investigation via email. The system takes full advantage of SDPD’s electronic document generation techniques while providing for the capture and storage of paper documents such as investigators’ files. Document storage on magnetic and optical media is managed by FileNET’s Panagon Image Management software. CRMS is based on Microsoft technology, including: Windows NT clusters for high availability, Exchange and Outlook for email and workflow, Internet Explorer and Internet Information Server (IIS) for the presentation tier, Microsoft Transaction Server (MTS) for the business rules tier, and SQL Server for the data server tier. |
IDA’s Role: IDA was contracted to provide instructional design services.IDA designed and developed seven separate training courses over a 6-month period. Each course consisted of an instructor’s manual, student’s manual, and overhead materials. The courses were delivered to SDPD trainers in train-the-trainer sessions. The trainers, in turn, were responsible for delivering the course material to the department’s police officers, investigators, crime analysts, records staff, and system administrators.
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