Project Description

Texas Parks and Wildlife implemented an online recreational and commercial hunting and fishing licensing system to replace their existing online system. This system was deployed to approximately 3,000 licensing agents throughout the state of Texas.

The system was implemented on two platforms: a point of sale (POS) device using a proprietary operating system, and a PC version with internet accessibility using the Windows 98 operating system. Both platforms included hand-held scanners for data collection and license printers.

IDA’s Role: IDA was contracted to develop the training for both platforms, and user documentation for the POS platform.

IDA provided the following for the POS platform:

• A 90-minute training video covering all licensing, administrative, and hardware setup tasks
• Agent’s training manual with hands-on exercises for in-class practice and additional “on your own” exercises to use with the system’s training mode
• Instructor’s training manual with added instructional guidelines and comments
• User’s guide
• Quick reference card

IDA provided the following for the PC platform:

• Computer-based training on CD-ROM for self-paced instruction

IDA’s responsibilities for rollout included:

• Scheduling of over 3,000 licensing agents for a full day of instructor-led training
• Setting up over 25 training sites for the 3-week training cycle
• Contracting with 12 instructors to provide agent training
• Conducting a train-the-trainer session prior to rollout to ensure application knowledge and standardization of delivery
• Providing a summary evaluation at the end of training

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